The Application Development & Collaboration Systems Group services include:
- Software architecture design and prototyping
- Web application, API, native AWS application development and support
- Drupal website development and support
- O365/SharePoint Online collaboration sites development and support
- Microsoft Power Platform solutions
- E-signature Process Automation with DocuSign
- SumTotal Learning Management System administration for the departments of Human Resources and Environmental Health & Safety
The Cybersecurity & Special Initiatives Group services include:
- Guidance for the Administrative Services Division on all cybersecurity-related matters
- Architecture and implementation the Endpoint Detection & Response environment
- Architecture and implementation of the vulnerability management environment
- Evangelizing UCOP Policy & Process improvements
- Cybersecurity Awareness Initiatives for the UCSB campus
- Participation in Incident Response for the UCSB campus
- Providing subject matter expertise for the UC Office of the President
The Data Services & Business Systems Group services include:
- Database Administration, Security and Monitoring
- Database architecture design and prototyping
- Data API development and support
- Custom data integration solutions
- Custom data reporting services and subscriptions
- Business Intelligence and data analytics solutions
- Business application troubleshooting and support
- Systems analysis for enhancements and modernization
- Vendor solutions assessment, selection and implementation
- Technical project management
The Network & Security Group services include:
- Administrative and Residential Network Infrastructure, Security, Management, and Monitoring
- Wired and Wireless Internet (ResNet) for Residential locations.
- Firewalls and Access Lists, Security, Management, and Auditing
- DHCP and DNS, Management and Monitoring
- Residential Printing services, Management and Monitoring
- Partner in the UCSB Campus Wireless Infrastructure and associated systems.
- Systems analysis for enhancements and modernization
- Vendor solutions assessment, selection and implementation
- Technical project management
The End User Support System Group services include:
- Management of the service desk
- Account and access management
- Security and patching of endpoints
- Troubleshooting software, hardware and network
- Prevention and remediation of malware and virus infections
- Refreshment of endpoints
- Software maintenance agreements
- Mobile lab setups
- Training on new technologies
The Server, Storage & Infrastructure Group services include:
- Management and Monitoring of VMware Server Infrastructure and Storage
- Management and Monitoring of Virtual Desktop Infrastructure
- Management of Windows Server Platforms and Services
- Management of Active Directory Domain Services
- Backups and Disaster Recovery
- Server Security and MFA Management
- Splunk Management and Auditing
- Support of Cloud Infrastructure for AWS and Azure
- Law Enforcement Surveillance Video Management
- Splunk Campus Licensing